What happens if a customer is unsatisfied?
Shapeways will deal with all customer service. If a customer has comments on the design we will inform you, so you can adapt the design. If a customer returns the product or gets a refund, Shapeways and the shopkeeper will share the burden. This means that you will refund the markup to Shapeways of the object. We will process this automatically. Can I upload a Nike Swoosh, a nice design I found somewhere etc. No. You can only upload your own original work or work that you have the rights to. As a designer, you warrant that your content shall be your original creation and not be copied from any other third party and/or entity. If you are not the designer, you warrant that you have the right to upload, promote, sell, transmit or otherwise distribute the content via the Shapeways Shops.
Shapeways will deal with all customer service. If a customer has comments on the design we will inform you, so you can adapt the design. If a customer returns the product, gets a refund or doesn’t pay the order, Shapeways and the shopkeeper will share the burden. This means that Shapeways will bear the costs of production and you won’t earn your mark up fee. We will process this automatically.
