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What happens if a customer changes their mind about a purchase?

April 26, 2017changes customer happens mind purchase

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What happens if a customer changes their mind about a purchase?

1 Answer

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Posted

If the items are a special order (e.g. a specific painted finish) we are unable to offer a refund or exchange. However if a piece of furniture is off the shop floor and is a stock item we are happy to offer an exchange or credit note. A refund is only offered if furniture is found to be faulty.