Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.
The deposit is under no circumstances refundable (and the customer is strongly informed of this), this is because Worldpay charged 15€ for a refund, which is frequently more than the deposit paid. If however the refund is required due to a hotel error (ie over-booking) the customer would have a right to request a refund of the deposit from the hotel.
