What happens if a customer believes they have not been dealt with according to the PSI Regulations?
A. If a customer wishes to complain about the way an organisation has dealt with a request to re-use information, they should first go through the public sector organisation’s own internal complaints process which should be a public document. If a customer is not satisfied with the outcome, they may choose to refer their complaint to the Office of Public Sector Information (OPSI) , which will carry out an independent assessment.
