What happens if a complaint turns out to be about misconduct?
This will depend on whether the complaint combines elements of poor service and conduct or is just about conduct. If it’s about both, we will consider the service issues separately and refer the complaint about conduct to the relevant regulator for them to deal with. If the complaint is only about the lawyer’s conduct, we will probably refer it directly to the relevant regulator. We have agreements in place with each of the Approved Regulators that set the framework for how we do this.
