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What happens if a carer or client is unhappy with the arrangement?

April 26, 2017Arrangement carer client happens unhappy

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What happens if a carer or client is unhappy with the arrangement?

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If there are difficulties with a booking or a clash of personalities between carer and client, either party may contact Sunshine Care. If necessary, we will arrange for a replacement, usually to arrive within a day or two. You should never leave a booking until her replacement carer arrives and a proper handover has taken place. We may refuse further work to anyone who does so. Please remember that the office is closed at weekends except for real emergencies.