What happens if a caregiver is given conflicting instructions from family members?
We abide by the person who is in charge or has power of attorney for healthcare. This person would sign the contract. We also ask that all communication be facilitated through the office. This way our staffing supervisors can help work through the conflict and make sure the family is all on the same page. Also, we need to know any changes to the plan of care so that we can follow up with the caregivers.
