What happens if a business disagrees with the star rating?
A12: The rating is based on a professional officer’s inspection and will not normally be changed. However, if a business believes that it has been treated unfairly and strongly disagrees with an inspection rating, then they may make a written appeal to the Head of Environmental Health & Licensing Division within 14 days of the inspection, setting out the specific reasons for the disagreement. The matter will be investigated and the decision of the Head of Environmental Health & Licensing Division will be final. If a business feels that standards have improved since the inspection, the food business operator can use the “right to reply” facility on the website to indicate the improvements that they have made as long as claims can be verified by officers.
