What happens at the initial contact with the EEO counselor?
At the pre-complaint process the complainant makes an initial contact with an EEO Counselor. During the initial contact the counselor will assist the complainant in clarifying and defining the issue(s) and basis(es) of their complaint. If the basis does not fall with the purview of EEO the Counselor will offer other avenues of redress to the complaint. If it is determined that the complaint falls within the purview of EEO the EEO counselor will explain the difference between Traditional Counseling and the Alternative Dispute Resolution (ADR) process and will advise the complainant that they may elect to seek resolution of their EEO Complaint between Traditional Counseling or through the ADR process. The complainant makes their election by completing and returning an election form to the counselor immediately or as soon as possible from the date of the initial contact. During the initial contact the Counselor explains their role in the pre-complaint process to facilitated resolution: pr
