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What happens after the FSA has obtained an undertaking?

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What happens after the FSA has obtained an undertaking?

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The firm is no longer able to rely on the unfair term or include it in contracts with new consumers. Generally, we would expect a firm to promptly tell its customers the effect the undertaking will have on their contract. As part of the firm’s risk management it should also consider the effect of the undertaking on its business, including whether there are relevant risks that need mitigation. Other firms should take note of any undertakings we publish and consider whether they impact on their own terms and conditions. Where a firm finds there is a similar concern with its terms and conditions, it should ensure that it changes the term accordingly.

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