What happened to all of my Cognos Insight service requests?
All of your active service requests from the Cognos Insight system were migrated to the IBM Service Request tool. Closed, cancelled, and recently resolved technical service requests were not migrated. Also, Cognos Insight service requests that resulted in a product enhancement or defect being created were not migrated. You did not receive details of the service requests that were not migrated. If you would like a detailed report of some or all of these service requests, please send an email to the Information Management (IM) Client Care team at tsmail@us.ibm.com. Please include the following information in your request: • Your old Cognos customer number • Which SR detail to include – only SRs you owned or all SRs for this customer number • If you are seeking details of only specific service requests then please include the SR numbers • If you are not looking for only specific service requests then please advise whether you wish to include: • closed service requests • recently resolved
