What guidelines and procedures are in place to insure the independence and objectivity of research analysts?
9. What recourse do technology providers have if they regard research conclusions reached by Gartner analysts to be biased, inaccurate or unfair? Gartner maintains a formal process for interacting with technology companies that question the fairness or accuracy of any research program. Gartner’s Ombudsman and a dedicated support staff thoroughly investigate all such claims. The guidelines and disciplines of this core process have led the industry since Gartner originated the business of independent technology research and advice in 1979. To contact the Office of the Ombudsman, please call +1 203 316 3334 or e-mail ombudsman@gartner.
