What free customer services options will remain available?
• Free “up and running” technical advice via telephone to customers who register their Palm product with us (this offer is limited to Palm’s current and most recent previous product ranges). In return for registration customers will be issued with a unique access code that will allow entry to technical support agents via the published telephone numbers (this service is limited to the resolution of one case per customer and the access code will be valid for sixty (60) days from issue. Registration options will include e-registration, the internet, surface mail or telephone. • Free 24 x 7 access to the new Palm EMEA knowledge library which is available in English, French, Italian, German and Spanish via Palm’s European web site: www.palm.com/europe/en/support • Free of charge email support using a structured entry method via Palm’s web site • Free of charge Fax support • Free of charge mail-in support What products are covered by the Palm on call Pack? All Palm branded products are cover
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