What form does information for consumers have to be in?
BCOBS 4 contains rules and guidance on information to be communicated to a banking customer. There is no prescriptive format requirement for information, provided it meets the relevant BCOBS rules. This means it must be in easily understandable language, in a clear and comprehensible form and in an appropriate medium (a durable medium where appropriate), so that the customer can make decisions on an informed basis.
