What Forces Are Driving Performance Measurement?
If the very nature of government fails to create incentives for performance measurement, why is measuring performance so attractive to government officials? What creates a motivation to move in the direction of accounting for performance? Government agencies are forced to make tough decisions about priorities. A greater consciousness of tax burdens and policy has resulted in a desire to not only prioritize services based on need and demand, but also to assure that the resources put into services are used to the best advantage. Citizens and voters demand greater accountability for the resources they commit to government. They insist on objective data to prove or disprove the worth of government programs. While disgruntled customers of government services may not be able to choose another provider, they can make changes in the leadership of their government organizations. These types of accountability issues are the major forces behind the movement toward measuring performance. Accountab
