What follow-up does CQT do with individual consumers?
CQT does not formally follow up with individual consumers. Every consumer interviewed receives contact information for CQT and is encouraged to contact us if their issue is not addressed. Program staff and/or the CSA are able to follow up with those individual consumers who gave permission for their name to be shared with agency staff. CQT visits most sites 3-6 times each fiscal year. Consumers can choose to interview with CQT to discuss a previously reported issue.
Related Questions
- What does it mean when the Division of Insurance cannot state how much the rate increase will impact individual consumers?
- can the ombudsman make a business apply a decision on an individual case to all other consumers in the same position?
- Do consumers have extra "consumer rights" in additional to individual rights?
