What features on a phone might prevent receipt or disconnect a call?
Three-way Calling: NHDOC rules prohibit three-way calls. DOC blocks these numbers. Cordless Phones: Sometimes signals sent through cordless phones are intermittent or spotty. Disruption in the phone signal may cause the call to be disconnected. Security features on some cordless phones automatically change channels that can and may cause the call to be disconnected. If you must use a cordless phone, remain stationary in a location where you have a strong signal, however, it is strongly recommended that you do not use a cordless phone. Cell phones: DOC Rule allows inmates to call cell phones. However, most telephone companies prohibit collect calls to cell phones. DOC has no control over the blocks placed by telephone companies. Do not set up an advance pay account for cell phones. Using debit is the only option for calling cell phones. Call forwarding: Inmates are not allowed to call numbers that are forwarded to other locations or to cell phones. DOC blocks these numbers.
Three-way Calling: ODOC rules prohibit any type of three-way or conference calls. DOC blocks these numbers. Call forwarding: Inmates are not allowed to call numbers that are forwarded in any way to other locations or to cell phones. DOC blocks these numbers. The primary reason for disconnected calls is an interruption in the phone signal. This may occur at either end of the connection. Cordless Phones, Cell phone and VOIP lines are prone to this problem. These calls are made at the customer’s risk. Refunds will not be made for cut off calls of this type. It is strongly recommended that you do not use a cordless phone. Cell phones: DOC Rule now allows inmates to call cell phones. Do not set up an advance pay account for cell phones. Using debit is the only option for calling cell phones.
