What factors about the EHR vendor should be considered?
When selecting an EHR system, you are choosing a new partner for your practice. The application you choose will be part of your operations for years to come, so it is important that you go with a vendor who will be around to support it. You should consider the vendor’s financial stability; the number of years the product has been on the market; awards/recognition received; reputation for service/support; the imlementation process and overall cost. 1) Size of Installed Customer Base – this is one way to help assess the stability of potential vendors. Usually, a vendor with a large installed customer base will continue to upgrade and improve the product. The large customer base also demonstrates that the company has an ongoing revenue stream to keep them in business. 2) Training and installation is critical – The vendor should provide training for everyone who will be using the system. Ask if the vendor provides different types of training for doctors and support staff — and find out how
