What experience is required and how long does it take to become proficient at developing customer pattern models?
Any CA Gen developer can develop custom pattern models. It is recommended that the developer(s) defining the standards to the organization be responsible for developing the pattern model(s) and corresponding interviews. Any developer already proficient with CA Gen development can learn to develop custom patterns for QAT Wizard in less than a day. There are a few rules and techniques to understand and these can be learned from a short training course or directly from the supplied help if necessary.
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