What exactly is the role of the Concierge desks now situated at most European resorts?
The role of the concierge in Europe is new, and is based on our US service and marketing model, whereby a separate team to reception provide excursions, local information and special deals as well as book meetings with onsite sales representatives. The reason for creating the team was to provide even better service to our members, so your feedback is very important to ensure that we achieve this objective.
