What exactly is reengineering?
total process an organization uses to achieve its goals. Hammer and Champy define process on page 38 as: “a collection of activities that takes one or more inputs and creates an output that is of value to the customer.” Because the total process is improved, radical productivity increases are to be expected. Quality improvements of factors of 2 to 10 are typical. But because total process overhaul is such a large mental change to the many people in an organization, there is the problem of change resistance. This is such a frequent roadblock that on page 221 Hammer and Champy say that 50% to 70% of reengineering projects fail. You should be aware of this, and so should the [name of organization], because we don’t want that to happen to us. There are ways to avoid failure.
