What effect will the new block exemption have on the car repair and servicing market?
These changes will mean more competition in the servicing and repair market leading to lower costs and higher standards for consumers. The after-sales market will be opened up, with a change to the rules linking new car sales and servicing. Dealers will still have to ensure that customers’ cars are serviced and repaired to manufacturer-approved standards, but they will no longer have to do it themselves; and, independent garages and roadside assistance organisations will have much greater access to technical information, including diagnostic equipment and software. Dealers will be freer to determine how they run their businesses. The better the service they offer, the more they will be rewarded. Poor performers will find it harder to survive.
