What Duties Might a Work from Home Call Center Agent Perform?
Work from home call center agents provide customer service to both happy and unhappy customers. These agents handle outbound and inbound calls, however, most are inbound. In some cases it can be necessary to provide product knowledge and make sales. Communicating via email, doing billing, and assisting with some marketing efforts may be expected of you too. You also may need to place orders over the phone and track lost packages. These types of positions require multi-tasking and duties vary depending on what type of company you work for. You could even be assigned to a certain team of call center agents.
