What does XchangeNOW™, Bronze, Silver and Gold coverage mean?
Our service products are tiered to provide you with the exact level of service you need to meet your business requirements and provide you with the highest levels of availability for your storage solutions. Each one of these tiered offerings can be purchased as an upgrade (if purchased at the time of sale of you Overland Product) or as a renewal(Extended Support). • XchangeNOW Coverage offers component-level spares support via an advanced exchange program. XchangeNOW coverage provides 5 x 9 telephone technical support Monday through Friday with the shipment of the identified hardware component failure within two business days from diagnosis. This level of support is appropriate if your storage environment can support a high tolerance for downtime as shipping time for the replacement parts must be taken into consideration. • Bronze Coverage offers a significant improvement in the expected system availability if your storage environment is not mission critical, has less tolerance for sys
