What does the Welfare Rights Service do?
The Welfare Rights Service is part of the local authority’s Neighbourhood Services directorate and has no connections with the Department for Work & Pensions. The service offers free advice, support and representation to people in South Tyneside. We can help with the following types of queries: • Benefit entitlements • Employment rights • Debt and money problems • Housing issues We can give you advice on all social security benefits and can also calculate if you would be better off if you started work or worked more hours. We will help you make your claim and follow it through to an appeal if necessary. You can make an appointment to speak to a Welfare Rights Officer in the office, or someone can visit you at home if you cannot get to the office. We have an Elderly Services team who visit people aged 65 or over to advise them of their benefit entitlements. Welfare Rights Officers can also answer some queries over the phone and we can give non-urgent advice by email. Go to our contact b
