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WHAT DOES THE uSPEQ CONSUMER EXPERIENCE SURVEY LOOK LIKE?

April 26, 2017consumer experience look Survey uspeq

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WHAT DOES THE uSPEQ CONSUMER EXPERIENCE SURVEY LOOK LIKE?

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Survey items cover domains such as access, process, structure, and outcomes. Subdomains include choice, safety, privacy, and participation. Each statement is rated on a four-point Likert scale. Information about respondent characteristics is also collected.