What does the standard product warranty cover?
Overland Storage® offers you industry leading product warranties that provide comprehensive coverage for hardware, software and firmware support. Support delivery methods will have a direct impact on the availability of your storage solutions. Standard replacement is XNow, which means we send you a new part (sometimes even the whole unit) . When that is delivered, you send us the problem part/unit. Without adding an Upgrade to Bronze, Silver or Gold, it is possible your product could be down for up to 5 days. For details on the length and delivery methods of the warranty for any specific product refer to the “Warranty Coverage and Service Options” document found on the Overland Storage corporate Web site and Customer Portal.
