What does the shopper grade mean? How does it work?
A. All submitted reports are examined by CRG Mystery Shopping representatives (validators/editors) to ensure compliance with the shop guidelines. After each completed shop is examined, a grade is given to the shopper for that specific assignment. A perfect report might be given a 10, which means that all timelines were followed, the assignment appears to be carried out according to the guidelines and the comments were clear, concise and in the required quantity. A score of five or less means there might have been significantly poor grammar usage or many spelling mistakes in comments. Other major inconsistencies might have been noticed and/or the report might have been submitted late. Any scores between six and nine are due to variations of any or all of these aspects. You may receive an e-mail note from the validator/editor once the report is finalized with comments about your report.
