What does the secret shopping team do?
Our shoppers are independent contractors who visit assigned businesses, seemingly as ordinary customers. In reality, they have predetermined objectives for the visita list of observations they are asked to make. After their visits, they share their opinions using an online survey tool. That information ultimately gives business leaders a snapshot of the customer experience through the customer’s eyes and can help them improve their customer service practices. For providing this service, the secret shopping team is paid.
