What does the Resident-Client Advocate do?
The Resident-Client Advocate provides information, advice and education to inform and support residents, clients and families regarding the advocacy process and what options are most likely to have a positive or desired outcome. If issues arise, the Resident-Client Advocate can assist in helping to establish a plan of intervention towards an acceptable resolution. In some situations, the Resident-Client Advocate may act as a coach for the resident, client or family member, assisting them to mediate and/or negotiate the solution themselves. In other situations and with prior consent, the Resident-Client Advocate may assume the role of acting on a resident’s or family’s behalf to mediate the issue with the responsible staff. The Resident-Client Advocate is also available to work with Residents’ Councils and Family Committees in understanding individual and system advocacy and assisting them in their own advocacy efforts. The Long-Term Care Homes and Services Division offers the skills an
