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What does the PSAP operator do once he/she receives an eCall?

April 26, 2017ecall operator psap

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What does the PSAP operator do once he/she receives an eCall?

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As soon as an eCall is activated, the vehicle occupant is connected to an operator. Depending on the national civil protection body, the operator will either deal with the request directly or transfer it to one of the emergency services (ambulance, fire brigade, police).