What does the Ombudsman Program do for Residents in Long-Term Care Facilities?
• Advocates for Residents when their legal rights have been violated or they are not receiving proper care or assistance. Investigates Concerns from the residents of Nursing and Adult Care Homes, or from others on their behalf, as they relate to residents’ rights, services and benefits. Complaints may be against facilities, government agencies or programs, or other service providers. Mediates Disputes between long-term care residents and facilities, as well as private and government agencies, on behalf of the residents. Provides Technical Assistance to residents, families and staff in areas including: care planning, family and resident councils, resident transfer and discharge, long-term care placement, etc. Promotes Elder Abuse Awareness within the community. Monitors long-term care facilities to ensure residents’ rights are not being violated. Educates the public on long-term care issues and promotes increased community involvement in long-term care facilities.
