What does the No/Wrong Ribbon error message mean?
It means the printer has NOT detected a Printek brand ribbon. If you are using generic ribbons, enter the OPTIONS menu and change RIBBON CHECK to OFF. It will alert you and let you know that your printhead warranty is limited. Using Printek ribbons adds an additional year to the printhead warranty. If you are using Printek ribbons and you encounter this message, the device the printer is looking for may not be present. Disable the Ribbon Check feature and when it’s time to change the ribbon again turn the Ribbon Check back on.
