WHAT DOES THE LICENSEE GET FOR THE MAINTENANCE FEE?
Over one-half of the $235.00 maintenance fee is to maintain drug interaction and allergy databases current in real time and access to the bulk of the third party network. The balance is for support and upgrades provided by PTC. PTC phones are answered 24/7 by a live person. Monday through Friday from 8AM to 6PM Central time access to support is usually immediate. At other times, the calls will be relayed. Support personnel have computer and phone support access at home for off hours. The support fee does not cover anything related to hardware. Spanish patient counseling information is available for an additional $25.00 per month.
