What does the guarantee cover?
The guarantee covers any faults to the frame or lenses on receipt of goods or the lenses not having been manufactured to the prescription given to us at the time of order. It does not cover breakage caused by yourself and does not cover you not liking the style or the fit of the glasses once you have received them. When we ship your glasses we include a leaflet that explains how to best take care of your glasses.
Certina customers receive additional benefits with an extended guarantee period. The Certina management decided to introduce a 24 months’ guarantee period for all Certina watches sold worldwide, starting from January 1st, 2002. All terms and conditions of this extended 24 months’ guarantee remain unchanged as in the past for the one year guarantee. For repairs, the guarantee remains at one year on the work performed.
The guarantee covers any faults to the frame or lenses on receipt of goods or the lenses not having been manufactured to the prescription given to us at the time of order. It does not cover breakage caused by yourself and does not cover you not liking the style or the fit of the glasses once you have recieved them. When we ship your glasses we include a leaflet that explains how to best take care of your glasses. We may consider refunding the frame cost if you feel that the frames do not suit you when you recieve them. Since we provide the lenses free of charge this is a cost that we carry on your behalf – obviously we cannot sell on the lenses as they are custom made to your prescription. Therefore the cost to manufacture the lenses will be deducted before we refund your frames. Please call customer services on 0871 200 3720 for a frame refund value.
A.: We will find enough people that wish to signup for your program / campaign – people that are contactable through email – to fulfill your order – GUARANTEED ! Any signup you receive that does not have a valid contact email will not count towards your order. We DO NOT guarantee a time frame in which your order will be fulfilled. In most cases small orders (50 – 100) are filled within four weeks. However, if ordering sign-ups for an extremely popular program it may take 6 – 9 weeks to get your order filled. We have customers reporting as high as 50% of our signups upgrading after their contacting the signups with their followup email. Contact them after they signup with a well thought out email, in many cases, you will find an eager market for your program.
