What Does the Future Hold for SOAs?
The government is fully supportive of the SOA concept, particularly where it can be advantageously used to provide a better environment for service delivery, and employee enthusiasm and satisfaction, and where it can lead to improved financial performance. The better candidates for SOA status include those which: – are large enough to justify special consideration; – are clearly in the business of delivering service; – can usefully apply private sector practices as a means of improving service and financial performance; – have creative and imaginative leaders and an inspired work force; – can be set up with clear and unambiguous lines of accountability; and – operate within a stable policy environment. The extent to which the SOA concept is used within the Canadian Public Service in large measure depends on the extent to which Public Service employees seize its implementation as an opportunity for constructive change and on the degree to which the public and parliamentarians see that S
