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What does the EXIN ITSM program consist of?

April 26, 2017exin itsm program

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What does the EXIN ITSM program consist of?

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The EXIN program in IT Service Management based on ISO/IEC 20000 consists of: Foundation Certificate based on an introduction and overview of IT Service Management, understanding of the essential concepts and examples of their application Associate Certificate aimed at staff involved in implementing good IT service management and maintaining the service management system. Such a role includes advising colleagues and participating in internal audits. Consultant/Manager Certificate for senior professionals that manage the service management system, processes and services through the complete life cycle.