What does the Ethics Administrator do with complaints from the general public and other ARDA Members?
ARDA cannot mediate, arbitrate, or otherwise resolve individual disputes between a consumer and an ARDA member, or between ARDA Members. Therefore, once we receive information regarding a potential violation of the Code we will send it to the ARDA Member Company for its consideration and resolution. It is then up to you and the ARDA Member company to resolve any potential dispute. To file a more formal complaint against a member or non-member company, visit our Consumer Information page for more information or our state attorney general contact page for a listing of different state and federal regulatory agencies that may be able to assist you. The ARDA Ethics Administrator is responsible for collecting information from different sources, including information submitted by consumers and other ARDA Members, to determine if an ARDA Member exhibits a pattern or practice of business conduct that shows a violation(s) of the Code. If such a pattern or practice exists, and depending on the se
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