What does the duty of “good faith” mean?
This duty means that your insurance company is supposed to adjust your claim (either pay for proper repairs or legitimately deny the claim) within a REASONABLE period of time, must cooperate and respond to you within a REASONABLE amount of time, must tell you in writing precisely why your claim is being denied (what contract or policy exclusion or term it is they are relying on to arrive at its denial) and must attempt to find a basis to pay the claim rather than find ways out of paying it.