What does the DFI Consumer Services Office do?
A. The DFI Consumer Services Office facilitates communication between consumers and the various financial institutions that DFI regulates to assist in the dispute resolution process. DFI licensees include California state-licensed banks, state-licensed credit unions, state-licensed savings associations, state-licensed trust companies, state-licensed industrial loan companies, state-licensed offices of foreign banks, issuers of travelers checks and payment instruments (money orders) and money transmitters. The DFI also receives complaints regarding the California Fair Lending Law for investigation. Having an issue with a financial institution can be very frustrating. The best way to receive help and advice is to take a moment to find out which resource is the most appropriate for you to use. See the links included on this page and the description below to find the appropriate resource for your needs. Because you and your bank, credit union, or money transmitter are most familiar with yo
