What does the 30-day absolution period cover?
The 30-day absolution period refers to the first 30 days after an unauthorized PIC change (slam) has been made. The customer is not responsible for any charges during that period, as long as the charges have not been paid. If the customer has already paid the charges, the reimbursement rules apply (see next question). Any local telephone company, unauthorized long-distance carrier, or authorized long-distance carrier receiving a report of an unauthorized change must inform the customer of the 30-day absolution period. The alleged unauthorized carrier may challenge the validity of a complaint of an unauthorized change, but it must remove unpaid charges from a customer’s bill, whether or not it challenges the allegation. Should the RGA investigation indicate that the PIC change was authorized, the charges will be reinstated.
