What does Qwest do if there is an unauthorized disclosure of customer information or a security breach?
Qwest protects customer information, but occasionally information is inappropriately disclosed either through an error or as a result of the malicious or unlawful activities of others. When the information involves Customer Proprietary Network Information (CPNI) (which is information about the telecommunications services you subscribe to and how you use them), we report the unauthorized disclosure to the Department of Justice as required by the Federal Communications Commission (FCC). A number of state laws require us to notify individuals or state agencies of certain kinds of unauthorized disclosures. We comply with those laws too. And we look at each situation involving an unauthorized disclosure to determine if individuals should be notified even if there is no legal obligation for notice. If you think information about you or others has been disclosed without proper authorization, please contact us at privacy@qwest.com, or write us at Qwest Privacy Group, 1801 California Street, Su
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