What does quality mean to Hyundai India?
As per Hyundai India’s policy quality does not mean meeting the specification. Quality for Hyundai India means meeting the customer requirements and exceeding their expectations. We also concentrate on our indirect customers. We were the first to introduce MPFI (Multi-point fuel injection) in 1998 for the small car segment, even when the Euro II standards were not mandatory. When and why did Hyundai India go in for QS 9000 Certification? Hyundai India was certified to QS 9000 in January 2002. QS 9000 is a customer-driven automotive standard. It focuses on defect prevention, continuous improvement and reduction of wastage or variation in the supply chain; development of sub-contractors; product quality, cost, delivery and service. It is based on a preventive methodology. It uses disciplined problem solving methods. As we were already following the above, we realised that by adopting QS 9000, the above practice could become more focused. Has this certification helped the functioning at H
