What does quality management system documentation look like?
The best systems look simple. Clear, concise, well-written documentation is essential if the system is to work properly. Documents should be short no one reads long ones. Documents should be accessible if people can get at them easily, they will be more likely to use them. Documents should be written to be used by people who have the training, background and experience of the usual person employed to perform the task they shouldn’t be written for the person on the street. Documents should reflect reality write about what actually happens, not what could happen in the ideal world. Documents should be written by the people who are going to use them, not by an external “expert” or a professional writer. He or she may know how to write, but will never know the process as well as the people who do it every day. Also, consultants may assist in the preparation of documentation, they should not dictate the control of the process involved.
