What does “Pending” and “Closed” mean when chargebacks are displayed in eMerchantView?
The eMerchantView product only displays chargebacks that have posted to the merchant and then sorts them by notify date, not post date. “Pending” generically means that representment rights are still available. What that means is that per the rules of the association (Visa/MasterCard), the merchant can still dispute it, accept it, etc. Pending means the clock is still ticking and more action can be taken. “Closed” means that the chargeback has reached its peak and has moved from the chargeback file to the chargeback history file – no representment rights exist.
