What does NSF do with a complaint about certified products?
Upon receipt of a complaint form, a copy is forwarded to the appropriate service representative for validation. Validation should occur through an investigation at the site within two weeks. If the complaint is found valid, the subject company of the investigation is informed. If found invalid, the complaint file is closed and placed in the official NSF corporate file. If a complaint is valid, the manufacturer is instructed to produce corrective action to regain conformity to the Standard.
Related Questions
- What NIBCO products have been tested and certified for compliance with Annex G of NSF/ANSI 61 and Section 116875 of the California Health and Safety Code?
- Who do I contact with questions regarding specific NSF or NSF/ANSI Standards (not certified products)?
- How can I obtain current NSF Listings of certified products?
