What does Knowlege Management Planning involve?
Knowlege Planning includes the planning and forecasting of the amount, type and location of field technicians required to meet current and future service commitments. Advanced workforce management solutions deploy advanced forecasting techniques to forecast and plan the skills and people required to achieve customer satisfaction goals and metrics in a cost effective manner. Finally, these solutions provide visibility, tracking and management tools that enable companies to effectively and efficiently resolve service issues as they arise to maximize service profits and customer satisfaction.
