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What does it mean to disagree with a customer dispute by issuing a partial refund?

April 26, 2017customer disagree dispute issuing mean partial refund

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What does it mean to disagree with a customer dispute by issuing a partial refund?

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A. Disagreeing with a dispute allows you to authorise a partial refund of the disputed charge amount to the Cardmember. You must provide additional supporting documentation to disagree with a customer dispute.