What does involuntary denial of boarding mean?
Our Annual Prestige, Gap, Select and Single Trip policies will cover involuntary denial of boarding on scheduled flights. This means that in the event you have checked-in, or attempted to check-in, and you are involuntarily denied boarding as a result of overbooking, we will pay your costs incurred between the original scheduled flight departure time and your actual departure time, in respect of restaurant meals and refreshments consumed up to 100. If you are delayed for more than 6 hours, we will pay your costs for a further 300 in respect of hotel accommodation used, and/or restaurant meals and refreshments consumed.
