What does industry certification for technicians entail?
NORA has developed a curriculum to establish educational excellence in the industry. Ensuring the best trained employees ensures that customers achieve maximum value through cost efficient and complete repairs and quality service. In addition, training ensures that the most energy efficient installations occur and that units are properly vented. As a result of this employee training, you, the homeowner, are guaranteed a warm home on the coldest day with hot water for dishwashing, clothes washing and all domestic uses. Our technicians’ training through NORA results in qualification at three different levels: Bronze Apprentice, Silver Certification and Gold Certification. At present, Leffler employs 12 Bronze Apprentice technicians, 9 Silver Certified technicians and 37 Gold Certified technicians. Technicians not currently certified are enrolled in a program so they will earn their certification. To receive Bronze Certification, an apprentice must have at least 80 hours of formal classro
